Frequently Asked Questions

How can I contact you?
We would love to hear from you. Get in touch via info@owayurika.com.

How do I place an order?
You can make all orders via the “Shop” section of the Owayurika website. If you get stuck, drop as a line via info@owayurika.com. We are always happy to hear from you!

What methods of payment do you accept?
We accept all major credit and debit cards.

Are payments secure?
All payments are made through the Shopify sales platform, which uses up-to-date and secure payment encryption through a secure sales gateway.

Do I have to create an account?
No, you don’t have to create an account to buy clothing, but if you do, we can send you more information about upcoming clothing lines and other exciting developments.

How can I be sure I have made an order and it’s on its way?
We will email you confirmation of all orders, with delivery estimates included. If you haven’t received your confirmation email promptly after ordering, please check your junk folder as it might accidentally be in there.

I haven’t received my order yet, where is it?
Please don’t hesitate to contact us via info@owayurika.com. We are always here and happy to help you out. Please bear in mind though that all of our delivery estimates are just that, estimates.

I want to return an item, how can I do it?
All deliveries should include a returns form, which will include the vital information needed to start a return. If you get stuck, don’t hesitate to get in touch with our customer services team via info@owayurika.com. More info can be found in the “Returns” section of the website.